Front of the House Manager Job at Four Seasons (Venice)

Job Description

The Front of the House Manager oversees all guest-facing operations, ensuring a seamless and personalized experience from arrival to departure. This role leads the Front Desk and Guest Experience teams, fostering collaboration and service excellence in line with Four Seasons’ legendary standards.

Job Responsibility

Supervise and guide all Front of the House operations, including Front Desk and Guest Experience, ensuring seamless communication and coordination
Maintain a strong presence in the lobby, engaging with guests and ensuring an elevated level of personalized service
Oversee guest arrivals and departures, ensuring efficiency, accuracy, and warmth in every interaction
Manage and support the team in resolving guest concerns and service recovery opportunities with professionalism and empathy
Monitor daily performance, service flow, and room readiness, collaborating with Housekeeping and other departments to meet guest expectations
Lead and coach the Front of the House team through regular feedback, training, and development initiatives
Ensure adherence to Four Seasons’ standards, policies, and procedures, while maintaining a safe and organized working environment
Support financial and operational goals through effective scheduling, payroll management, and cost awareness
Participate actively in departmental meetings, contributing to continuous improvement and innovation in guest experience

Requirements

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel or resort environment
Fluency in English and Italian
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
Cross-cultural sensitivity and the ability to adapt communication and service styles to individual guest needs
Degree or diploma in Hospitality Management or related field preferred

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

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Front of the House Manager

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