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Front of the House Manager

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Four Seasons

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Location:
Italy , Venice

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front of the House Manager oversees all guest-facing operations, ensuring a seamless and personalized experience from arrival to departure. This role leads the Front Desk and Guest Experience teams, fostering collaboration and service excellence in line with Four Seasons’ legendary standards.

Job Responsibility:

  • Supervise and guide all Front of the House operations, including Front Desk and Guest Experience, ensuring seamless communication and coordination
  • Maintain a strong presence in the lobby, engaging with guests and ensuring an elevated level of personalized service
  • Oversee guest arrivals and departures, ensuring efficiency, accuracy, and warmth in every interaction
  • Manage and support the team in resolving guest concerns and service recovery opportunities with professionalism and empathy
  • Monitor daily performance, service flow, and room readiness, collaborating with Housekeeping and other departments to meet guest expectations
  • Lead and coach the Front of the House team through regular feedback, training, and development initiatives
  • Ensure adherence to Four Seasons’ standards, policies, and procedures, while maintaining a safe and organized working environment
  • Support financial and operational goals through effective scheduling, payroll management, and cost awareness
  • Participate actively in departmental meetings, contributing to continuous improvement and innovation in guest experience

Requirements:

  • 3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel or resort environment
  • Fluency in English and Italian
  • Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
  • Excellent communication skills and a genuine passion for guest service and personalized hospitality
  • Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
  • Proven ability to handle guest concerns with professionalism and grace
  • Cross-cultural sensitivity and the ability to adapt communication and service styles to individual guest needs
  • Degree or diploma in Hospitality Management or related field preferred
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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