Front of the House Manager

• Lead and supervise daily operations of Front Desk, Concierge, Guest Services, and Core Team
• Ensure smooth coordination between departments to deliver personalized guest experiences
• Handle guest inquiries, special requests, and resolve complaints promptly and professionally
• Train, coach, and mentor team members, conducting regular performance reviews and supporting career development
• Monitor schedules and staffing levels to ensure operational efficiency and service excellence
• Conduct daily inspections of Front of House areas to maintain Four Seasons standards
• Support the Director of Rooms in achieving financial targets related to labor, supplies, and departmental expenses
• Implement and maintain guest service programs that enhance loyalty and satisfaction
• Act promptly and effectively in emergencies to ensure guest and employee safety

• Proven experience (typically 5+ years) in front of house, guest experience, hospitality operations or service leadership roles within luxury environments
• Strong leadership and interpersonal skills, with a natural ability to connect with guests and inspire service excellence in teams
• Excellent problem-solving abilities and a proactive, detail-oriented approach to managing guest expectations
• Strong communication skills and emotional intelligence, with the ability to handle sensitive situations with discretion and professionalism
• Demonstrated experience in managing and developing teams, with the ability to motivate, coach and drive high performance while maintaining a strong service culture
• Fluent in English (Italian is a strong advantage)
• Legal right to work in Italy

Italian language skills

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee recognition programs
• Opportunities to build a successful career with global potential