Front of the House Account Manager Job at Robert Half (Washington)

Senior Building Receptionist

Are you a passionate and dedicated individual with a flair for delivering except...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

2+ years in a self-managed Receptionist/Front of House or customer service role
Excellent IT literacy (Microsoft Office and Outlook)
Strong communication and organisational skills
Enthusiastic, accountable, and confident with a professional outlook
Tact, diplomacy, and confidentiality
Keen eye for detail with the ability to prioritise tasks effectively
Willingness to adapt to various duties and assist colleagues during absences

Job Responsibility

Assist the Building Manager in coordinating contract meetings and assessing supplier performance through KPIs
Establish a foundation for first-class customer service for all building guests and occupiers
Collaborate with internal and external partners to exceed client expectations
Provide effective administrative support, managing front-of-house activities and tenant relations
Handle inquiries from staff and visitors via multiple communication channels, ensuring clarity and efficiency
Conduct quality checks of common areas and liaise with cleaning teams to uphold high standards
Manage invoicing and monitor ongoing expenditure, keeping the Management Team informed of significant variances
Promote occupier engagement through meetings, forums, and networking events
Perform daily safety tours and periodic property inspections, ensuring all issues are promptly addressed
Maintain accurate property information, ensuring it is readily available to the Facilities Management team

What we offer

25 days of annual leave plus birthday leave
Access to health and wellbeing resources, including an Employee Assistance Programme, dental plan, and gym membership
Training in IOSH Managing Safely, Fire Marshall/First Aid, and more
Participate in the cycle-to-work scheme, eye care vouchers, and technology discounts
Opportunity to take volunteering days to give back to the community

Fulltime

Account Director - Hospitality & Restaurant Lead

The Account Director is a leadership position within the Account Team, deliverin...

Location

United States , New York

Salary:

100000.00 - 150000.00 USD / Year

On Board Experiential

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in marketing, promotions, and events within a marketing agency, preferably experiential marketing
Must have significant client service with on-site and/or virtual event experience
Digital, interactive, and/or online branding and program experience
BA/BS in marketing, business administration, communications, or related field
3+ years of experience in hospitality, food & beverage, or restaurant relationship management strongly preferred
Strong communication skills
Exceptional track record growing and managing client relationships
Demonstrated track record of developing and mentoring account team personnel
Forward thinking and excellent problem-solving skills
Must have experience managing financials and forecasts

Job Responsibility

Demonstrate thought leadership with insightful analysis of client objectives and develop innovative solutions
Collaborate with creative strategy to conduct research and develop insights for brand and audience analysis
Drive and / or supervise client activations to ensure proper planning, development and execution
Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned
Critically evaluate and offer solutions to optimize client budgets and internal resource management
Provide ongoing monitoring and guidance of expenses and actual costs for approved program budgets
Provide ongoing monitoring and guidance of creative deliverables
Manage multiple projects simultaneously and/or supervise other account personnel
Provide mentorship and candid real time feedback to direct reports
Actively listen and empower others to lead conversations

What we offer

medical/dental/vision insurance
employer paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
PTO
STD/LTD insurance benefits
recovery days
happy hours

Fulltime

Building Receptionist

Building Receptionist role in Property Management, providing front-of-house serv...

Location

United Kingdom , Gateshead

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a self-managed, front-of-house, or customer service role
Understanding of property management and H&S legislation (IOSH Managing Safely) - desirable
Strong organisational, planning, and multitasking skills
Excellent verbal and written communication skills
Proactive, accountable, and able to work independently
Confident, professional, and customer-focused personality
IT literate (Microsoft Office Suite, Outlook, Safety Culture - iAuditor or equivalent)
Familiarity with social media platforms (LinkedIn, Instagram, Facebook) advantageous

Job Responsibility

Provide guidance to contractors, tenants, staff, and visitors
Manage calls and emails efficiently
Respond to helpdesk inquiries and urgent maintenance requests
Support the Senior Facilities Manager with admin tasks across multiple properties
Coordinate contractors, site inductions, and meetings
Support tenant engagement and events, including newsletters and community-building activities
Conduct daily property walkthroughs to ensure cleanliness, safety, and functionality
Assist with H&S compliance, emergency procedures, fire risk assessments, and safety audits
Support service charge budgets, reconciliations, and expenditure monitoring
Report operational matters to the Senior Building Manager

What we offer

Free on-site parking
25 days annual leave + birthday leave
Volunteering days
Cycle to work scheme
Eye care vouchers
Pension contributions
Health & well-being support
Dental plan
Discounted gym membership
Technology discounts

Fulltime