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Robert Half Logo Robert Half · Customer Service

Front of the House Account Manager

United States, Washington · Job Posted March 20, 2026

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Job Description

We are looking for a Front of the House Account Manager to oversee and elevate service delivery across departments while ensuring smooth operational processes. This long-term contract position is based in Washington, District of Columbia, and requires a proactive leader with a commitment to quality, teamwork, and continuous improvement. If you excel in managing staff performance, fostering collaboration, and driving operational excellence, we encourage you to apply.

Job Responsibility

  • Deliver top-tier service quality across supported departments, ensuring client satisfaction
  • Standardize operational processes to maintain consistency and efficiency
  • Monitor and report on operational controls and management information requirements
  • Address action items from account plans and ensure timely completion
  • Maintain open and effective communication between client services and operations teams
  • Supervise staff performance by setting objectives, providing feedback, and supporting development goals
  • Investigate and resolve escalated client issues, escalating significant matters to leadership as needed
  • Manage performance metrics, ensuring accounts and departments meet contractual targets
  • Optimize staff allocation through scheduling and cross-training to foster teamwork
  • Provide training opportunities and mentorship to direct reports to support growth and skill development

Requirements

  • Proven experience in operational management and service delivery
  • Strong communication skills to facilitate collaboration across teams
  • Ability to track and report on performance metrics and ensure compliance
  • Expertise in staff supervision, including goal setting and performance evaluation
  • Familiarity with budget management and adherence to timelines
  • Knowledge of client business operations and their alignment with service impact
  • Capability to resolve issues effectively and escalate critical matters appropriately
  • Commitment to fostering a culture of continuous improvement and high performance

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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