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The Felix Project Logo The Felix Project · Customer Service

Front of Store Support Executive

United Kingdom, Sheffield · Job Posted May 29, 2026
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Job Description

Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys, acting as key contact for dealing with charity enquiries on FOS recruitment and issue management, through strong communication and problem-solving skills, to provide timely resolutions.

Job Responsibility

  • Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys
  • Acting as key contact for dealing with charity enquiries on FOS recruitment and issue management
  • Provision of high-quality information and support to charities accessing the FOS service
  • Utilisation of the CRM system to maintain accurate and up-to-date records of FOS account information
  • Being the key point of contact for listening to, understanding and resolving charity complaints (FOS) within a timely and professional manner
  • Working with internal teams to share key information, analyse performance, track trends, and proactively address key issues

Requirements

  • We can only employ applicants who currently have the right to work in the UK
  • As part of our safer recruitment policy, we do ask questions regarding unspent criminal records
  • Previous experience working with food waste in either an academic or professional context
  • Not-for-profit experience whether in employment or as a volunteer
  • Experience of working in a customer service role
  • Excellent communication skills both written and verbal
  • User experience of CRM platforms (Salesforce)
  • Proficient in the use of Microsoft Office tools
  • Experience of using Power BI for reporting and analysis

What we offer

  • 28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service
  • Enhanced Maternity and Paternity leave
  • Birthday day off
  • Access to discounts for a wide range of discounts on everyday spends
  • Training and development opportunities
  • Employee assistance programme including 24 Hour GP helpline
  • Cycle to Work Scheme
  • Opportunity for free meals whilst working at our depots
  • After work activities such as Felix's softball team, running club and cycling club
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