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We are seeking a professional, reliable, and customer-focused Front of House / Facilities Co-ordinator / Receptionist to manage the main reception and front desk of a busy, multi-tenant office building in Bristol. This role is critical to the day-to-day operation, safety, and presentation of the building. The successful candidate will be the first point of contact for tenants, visitors, and contractors, while also carrying out essential security, facilities, and administrative duties. A background in facilities or building operations is preferred due to the hands-on nature of the role.
Job Responsibility:
Act as the first point of contact for tenants, visitors, and contractors, delivering a professional and welcoming service at all times
Manage visitor sign-in procedures and issue passes as required
Handle incoming calls, emails, and general enquiries efficiently and courteously
Communicate regularly with tenants, responding to requests, queries, and issues in a timely manner
Managing internal systems, such as parcel tracking, car park allocation, issuing access cards and visitor booking
Support with setting up for evening tenant events
Carry out opening and closing procedures, including unlocking and locking the building
Conduct regular security checks, patrols, and inspections of communal areas
Monitor access control systems, CCTV, and alarms where applicable
Ensure compliance with site security procedures and health & safety requirements
Act as first responder for incidents, alarms, or emergencies, escalating where required
Undertake occasional general maintenance tasks (e.g. minor repairs, checks, reporting faults)
Monitor cleanliness and presentation of communal areas, reporting issues to cleaning or facilities teams
Liaise with contractors and service providers, signing them in and overseeing access where necessary
Support basic facilities management tasks, including logging jobs and tracking completion
Carry out general administrative duties, including record keeping, logging incidents, and maintaining site documentation
Assist with facilities-related paperwork, reports, and compliance records
Support the Account Manager with ad-hoc administrative tasks as required
Possibility of on call responsibilities on a rota basis
Requirements:
Strong customer service and communication skills
Ability to remain calm, professional, and proactive in a busy environment
Good organisational skills with attention to detail
Willingness and flexibility to work shifts between 7am and 7pm
Basic IT skills (email, CAFM systems, MS Office)
Previous experience in a front of house, reception, security, or facilities role
Facilities or building management background
Knowledge of health & safety or building security procedures
Experience working in a multi-tenant or commercial office environment
Nice to have:
Previous experience in a front of house, reception, security, or facilities role
Facilities or building management background
Knowledge of health & safety or building security procedures
Experience working in a multi-tenant or commercial office environment