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Front of House

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Location:
United Kingdom , Exeter

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service. Your role is crucial in creating a positive atmosphere and providing support to both members and staff

Job Responsibility:

  • Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued
  • Handle member check-ins, bookings, and inquiries efficiently and accurately
  • Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs
  • Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting
  • Assist with membership sign-ups and renewals, providing information and guidance on membership options
  • Support the management team with administrative tasks, including scheduling, record-keeping, and reporting
  • Coordinate with other departments to ensure smooth operations and a seamless experience for members
  • Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution
  • Assist in promoting club events, classes, and services to enhance member engagement and participation
  • Ensure compliance with all health and safety regulations, maintaining a safe environment for all

Requirements:

  • Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry
  • A passion for providing excellent customer service and creating a welcoming environment
  • Strong communication and interpersonal skills, with the ability to engage positively with members and staff
  • Highly organised with the ability to multitask and manage time effectively
  • A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently
  • Basic administrative skills, including familiarity with booking systems and handling payments
  • A team player with a positive attitude and a willingness to help wherever needed
  • Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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