Front of House Job at Flannels (Exeter)

Job Description

We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service. Your role is crucial in creating a positive atmosphere and providing support to both members and staff

Job Responsibility

Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued
Handle member check-ins, bookings, and inquiries efficiently and accurately
Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs
Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting
Assist with membership sign-ups and renewals, providing information and guidance on membership options
Support the management team with administrative tasks, including scheduling, record-keeping, and reporting
Coordinate with other departments to ensure smooth operations and a seamless experience for members
Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution
Assist in promoting club events, classes, and services to enhance member engagement and participation
Ensure compliance with all health and safety regulations, maintaining a safe environment for all

Requirements

Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry
A passion for providing excellent customer service and creating a welcoming environment
Strong communication and interpersonal skills, with the ability to engage positively with members and staff
Highly organised with the ability to multitask and manage time effectively
A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently
Basic administrative skills, including familiarity with booking systems and handling payments
A team player with a positive attitude and a willingness to help wherever needed
Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club

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