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Front of House Team Member

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paretofm

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

32000.00 GBP / Year
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Job Description:

Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites. This is a key front-facing role where you’ll be responsible for creating a welcoming, professional experience for all visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace. If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

Job Responsibility:

  • Act as the first point of contact for tenants, visitors, and contractors
  • Deliver a professional, welcoming, and customer-focused experience at all times
  • Manage visitor sign-in procedures and issue passes where required
  • Handle incoming calls, emails, and general enquiries efficiently
  • Respond to staff requests, queries, and workplace issues in a timely manner
  • Manage internal systems including meeting room bookings, visitor bookings, access passes, loading bay and delivery permits
  • Support with the setup and coordination of evening events when required
  • Carry out general administrative duties and maintain accurate records
  • Log incidents and maintain site documentation
  • Support facilities administration, reports, and compliance paperwork
  • Assist the Workplace Manager with ad-hoc tasks and operational support
  • Participate in an on-call rota if required

Requirements:

  • Strong customer service and communication skills
  • Calm, professional, and proactive approach in customer-facing environments
  • Good organisational skills and attention to detail
  • Flexible approach to supporting events outside normal working hours where required
  • Basic IT skills including email and Microsoft Office
  • Previous experience within front of house, reception, facilities, or security roles (desirable)
  • Knowledge of Health & Safety or building security procedures (desirable)
  • Experience working within a 5-star customer service environment (desirable)

Nice to have:

  • Previous experience within front of house, reception, facilities, or security roles
  • Knowledge of Health & Safety or building security procedures
  • Experience working within a 5-star customer service environment
What we offer:
  • Competitive Salary
  • Opportunity to work within a professional and supportive environment
  • Varied role with exposure to workplace operations and events
  • Strong team culture and ongoing support
  • Opportunity to develop within a growing FM business
  • A role where customer experience genuinely matters

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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