Front of House Team Member Job at paretofm (London)

Job Description

Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites. This is a key front-facing role where you’ll be responsible for creating a welcoming, professional experience for all visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace. If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

Job Responsibility

Act as the first point of contact for tenants, visitors, and contractors
Deliver a professional, welcoming, and customer-focused experience at all times
Manage visitor sign-in procedures and issue passes where required
Handle incoming calls, emails, and general enquiries efficiently
Respond to staff requests, queries, and workplace issues in a timely manner
Manage internal systems including meeting room bookings, visitor bookings, access passes, loading bay and delivery permits
Support with the setup and coordination of evening events when required
Carry out general administrative duties and maintain accurate records
Log incidents and maintain site documentation
Support facilities administration, reports, and compliance paperwork
Assist the Workplace Manager with ad-hoc tasks and operational support
Participate in an on-call rota if required

Requirements

Strong customer service and communication skills
Calm, professional, and proactive approach in customer-facing environments
Good organisational skills and attention to detail
Flexible approach to supporting events outside normal working hours where required
Basic IT skills including email and Microsoft Office
Previous experience within front of house, reception, facilities, or security roles (desirable)
Knowledge of Health & Safety or building security procedures (desirable)
Experience working within a 5-star customer service environment (desirable)

Nice to have

Previous experience within front of house, reception, facilities, or security roles
Knowledge of Health & Safety or building security procedures
Experience working within a 5-star customer service environment

What we offer

Competitive Salary
Opportunity to work within a professional and supportive environment
Varied role with exposure to workplace operations and events
Strong team culture and ongoing support
Opportunity to develop within a growing FM business
A role where customer experience genuinely matters

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Front of House Team Member

Job Description

Job Responsibility

Requirements

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What we offer

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