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An opportunity has arisen in our Front of House team, and we are looking for a Front of House Team Leader to join us at Bettys Café Tearooms in Bettys Harrogate. As a Front of House Team Leader, you will be responsible for achieving excellence in customer service, engaging and motivating a team, as well as maintaining the highest brand, food hygiene and health & safety standards, all within a fast-paced environment. This is a 6 month fixed term Full Time role working 37.5 hours over 5 days. The start and finish times can vary depending on opening hours of the branch, this may include some early mornings or later finishes with a normal shift length of 8.5 hours per day (no split shifts.) You will be required to work at least one day at the weekend every week.
Job Responsibility:
Achieving excellence in customer service
Engaging and motivating a team
Maintaining the highest brand, food hygiene and health & safety standards within a fast-paced environment
Requirements:
Background in customer service or hospitality
Experience in managing and motivating a team
Good communication skills
Ability to work well with others
Desire to learn about products and share knowledge with customers
Some knowledge of food safety and health and safety procedures
What we offer:
Free meals, drinks and snacks while at work
Quarterly discretionary profit-share bonus
Holiday allowance with the option to buy and (in some cases) sell additional days