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Front of House Supervisor

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Boston Pizza

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Location:
Canada , Ottawa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a FOH Shift lead you’re cross-trained to lead the front door and deliver table service. You set the tone at the entrance, manage guest flow, and provide warm, efficient service on the floor. You uphold Boston Pizza hospitality standards, support teammates, and keep shifts smooth from open to close.

Job Responsibility:

  • Guest Greeting & Seating: Welcome guests within 30 seconds, quote accurate wait times, manage the waitlist, and seat using a fair rotation
  • Table Service:Take orders, upsell appropriately, run food/drinks, check back, process payments, and close checks accurately when needed
  • Flow & Coordination: Balance server sections, coordinate with kitchen, bar, takeout, and delivery
  • anticipate bottlenecks
  • Standards & Safety: Follow BP brand standards, Smart Serve rules, and food-safety/cleanliness protocols
  • Guest Recovery: Handle concerns with empathy and escalate when needed
  • document incidents
  • Team Play: Jump on door, expo, runner, or bus where needed
  • keep sidework current

Requirements:

  • minimum 2+ years in full-service dining (host and/or server experience an asset)
  • Smart Serve (Ontario) required
  • Food Handler certification an asset
  • POS proficiency, strong communication, calm under pressure
  • Able to lift up to ~25 lb, stand/walk for long periods
What we offer:
  • flexible scheduling that fits your lifestyle and contributes to your life-work balance
  • exciting opportunities for career growth within the restaurant or at Boston Pizza head office
  • Build relationships and give back to your local community
  • Boston Pizza Scholarship Program
  • Leadership Training Programs, and access to dynamic mentorship programs and initiatives
  • A respectful culture and work environment where your feedback matters
  • Fantastic reward and recognition program

Additional Information:

Job Posted:
January 29, 2026

Work Type:
On-site work
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