Front of House Supervisor Job at Baxter Storey (Bristol)

Job Description

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. As a Front of House Supervisor, you’ll play a key role in delivering exceptional service, creating unforgettable moments for our guests, and supporting your team to exceed expectations at every turn. You’ll combine hands-on barista excellence with day-to-day leadership, ensuring both people and standards are always at their best. You’ll support the smooth running of the coffee bar through effective stock management, including ordering, rotation and waste control, while driving sales through product promotion, strong visual standards and engaging customer service. You’ll support training and development within the team, sharing your coffee knowledge and service standards, and contribute to menu development through new launches, seasonal offers and continuous improvement.

Job Responsibility

Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded
Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
Share the story of our menu, and provide recommendations to customers and be aware allergen procedures
Take pride in your workspace and be the benchmark in maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
Monitor the work of all colleagues and carry out appraisals, recognise training needs and potential as appropriate
Follow all health and safety and food safety guidelines and procedures
Monitor stock levels and restock supplies as needed
Use till systems for taking payments and customer orders
Provide exceptional customer service and resolve any customer issues or complaints
Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer
Actively encourage colleagues to further develop themselves and seek out new trends

Requirements

Friendly, outgoing personality
a people person
Great work ethic
Experience in creating a thriving and successful working environment
Possess excellent supervisory and communication skills
Good delegation and influencing skills
Able to demonstrate team development skills
Have the ability to display a real passion for food and customer service
Passion for delivering outstanding customer service
Perpetuates company philosophy and culture
Works according to the BaxterStorey core values
Have a contagious passion for coffee, tea and customer service
You draw satisfaction from Leading a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry
Leads the team in knowledge of food safety and sanitation practices

What we offer

28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app
high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

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Front of House Supervisor

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