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Join a dynamic team where no two days are alike, and growth, collaboration, and excellence are at the heart of everything we do. This role offers the opportunity to work across 7 vibrant reception areas spread over 4 impressive buildings, with regular rotation to keep each day fresh and engaging. As the welcoming face of the business, you will create exceptional first impressions and build instant rapport with everyone who walks through the door. This is a standing role, ideal for someone who enjoys being on their feet, staying active, and thriving in a fast-paced, people-focused environment. You’ll be part of a professional and passionate team dedicated to delivering outstanding service and memorable experiences for guests, clients, and colleagues alike.
Job Responsibility:
Providing office, reception, and floor management cover to several locations across Canary Wharf
Welcoming, meeting, greeting, and registering guests at the main reception
Proactively dealing with guest requests in an efficient, friendly and timely manner
Handling all external and internal calls in a professional and timely manner
Reporting of all facility-related issues, including health and safety
Requirements:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
Have passion to deliver excellent guest service in everything that they do
Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
Have excellent time management and communication skills (verbal and written)
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
Have the ability to work independently and as part of a large team
Display excellent personal presentation and interpersonal skills
What we offer:
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about