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Front of House Officer

United Kingdom, Bradford 13.00 - 13.50 GBP / Hour · Job Posted November 12, 2025
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Job Description

Temporary Front of House Officer position in the Education Sector providing exceptional customer service in a vibrant, student-centred environment

Job Responsibility

  • Be the First Point of Contact: Greet students, staff, and visitors with a warm welcome
  • Handle Enquiries: Assist with inquiries via face-to-face interactions, phone calls, emails, web chat, and social media
  • Support Student Applications: Help students navigate the application and enrolment processes with accurate data entry
  • ID Management: Issue ID cards and manage visitor logs with precision
  • Financial Guidance: Provide information on fees and signpost available financial support services
  • Record Maintenance: Keep GDPR-compliant records and contribute to team KPIs
  • Collaborate for Success: Work alongside internal departments to ensure a seamless student experience

Requirements

  • Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Confident in using Microsoft Office and CRM systems
  • Highly organised with excellent attention to detail
  • Capable of following processes and working both independently and as part of a team
  • Proactive, solution-oriented, and adaptable to changing priorities
  • Committed to confidentiality, equality, and safeguarding practises
  • DBS required

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