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Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.
Job Responsibility:
Provide a warm, courteous and prompt response to telephone enquiries
Respond in a timely and professional way to all email correspondence
Ensure correct booking details are taken from bookers and recorded accurately in the room booking system
Have a full understanding of the room capacities, facilities and set-up options to maximise the space available on the meeting room floors
Have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options
Liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
Requirements:
At least 1 year of experience in a customer-focused role within a luxury environment or corporate setting
Be approachable, dynamic, and detail-oriented, with strong organisational skills and a passion for service excellence and innovation
Communicate clearly and confidently, building rapport easily with clients, guests, and team members
Cultivate strong, long-lasting relationships with colleagues and clients through professionalism and warmth
Demonstrate operational efficiency and a commitment to maintaining the highest service standards
Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together