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Front of House Manager

redworthhalldurham.co.uk Logo

Redworth Hall Hotel

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Location:
United Kingdom , Dunfermline

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests. You’ll be the warm and welcoming face that sets the tone for each stay, while leading and mentoring your team to ensure every detail runs smoothly delivering service excellence across reception, guest relations, and concierge functions.

Job Responsibility:

  • Managing all aspects of Front of House, creating a unique and special visit for our guests
  • Being the warm and welcoming face that sets the tone for each stay
  • Leading and mentoring your team to ensure every detail runs smoothly delivering service excellence across reception, guest relations, and concierge functions
  • Managing staffing levels, rota planning and task delegation
  • Setting performance and development goals to help your team shine
  • Taking a hands-on role in improving service, reviewing guest satisfaction, and managing key HR activities where needed

Requirements:

  • Excellent leadership skills with experience of developing and leading a team
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
  • Strong communication skills through a variety of means
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
  • High attention to detail and accuracy – great at managing one’s own time and the time of the team
What we offer:
  • Service Excellence Bonus: Service charge tips and gratuities
  • Get Paid in Real-Time with Wagestream
  • Stay, Relax and Recharge: Enjoy discounted stays across our all our venues
  • Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants
  • Spa Discounts: Exclusive wellness offers at our spas and leisure clubs
  • Retail, Cinema & Fun Discounts: Exclusive access to savings on shopping, cinemas trips and fun days out
  • Rise with Us: Development from apprenticeships to leadership programs
  • Superstar Awards: Monthly celebration and reward for team members who showcase our values
  • Long-Service Awards: Celebrate key milestones starting from just one year of service—plus enjoy extra annual leave
  • Recommend a Friend: Earn a bonus when they join
  • 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere
  • Pension Scheme
  • Year-Round Incentives: Fun incentives, exciting challenges, and surprise perks throughout the year
  • Bereavement Leave
  • Hilton Staff Rate & Friends and Family Scheme
  • Free Parking
  • Cairn Group Staff Discount Scheme
  • Retail and travel discounts
  • Recruit a friend Scheme
  • Induction and training programme
  • Star of the Month & Golden Ticket Award
  • Cairn Academy' Training & Development Opportunities
  • Meals on Duty
  • Uniform
  • Cycle 2 work scheme* (* Applies to positions above minimum wage)

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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