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Front of House Manager

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Leeds

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Contract Type:
Not provided

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Salary:

27000.00 GBP / Year

Job Description:

Front of House Manager role in Leeds City Centre, playing a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, embodying the spirit of hospitality and serving as an ambassador for the business.

Job Responsibility:

  • Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards
  • Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone
  • Immaculate Presentation: Ensure front-of-house areas are always presented to perfection
  • Support the Building Manager: Assisting with administration and facilities tasks as needed
  • Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders
  • Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary
  • Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements
  • Communication: Respond to telephone and email enquiries professionally, ensuring follow-ups as required

Requirements:

  • Experience in Front of House, customer experience, hospitality, or a related field
  • Strong relationship-building skills and a flair for complaint resolution
  • Excellent telephone etiquette and email communication skills
  • A proactive approach to property management and concierge services

Additional Information:

Job Posted:
August 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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