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Front of House Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Liverpool

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

30800.00 GBP / Year
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Job Description:

Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come! Our mission is to bring the playground to the bar.

Job Responsibility:

  • Deliver a world-class guest experience that blends hospitality with entertainment
  • Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments
  • Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling
  • Monitor feedback channels (online reviews, guest surveys) and implement improvements
  • Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts)
  • Deliver training on service standards, product knowledge, and upselling
  • Drive sales through upselling, promotions, and cross-selling activities
  • Monitor key FOH KPIs
  • Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts
  • Lead pre-shift briefings to set expectations and communicate priorities across all departments
  • Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.

Requirements:

  • Energetic, people-focused leader
  • Winning personality and fun-loving spirit
  • Passionate attitude
  • Loves to be professional playful
  • Always gives good energy
  • Your team. Every time
  • Expected to have a reliable commute to work
  • Managing a large team of up to 50 staff members
  • Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
  • Liaising with all departments of the Professionals At Play business including
  • marketing, sales, finance, operations and maintenance.
What we offer:
  • Quarterly Bonus Scheme
  • Tips
  • Service Charge
  • 50% off food and drink and free gaming
  • Regular team incentives- with rewards including paid trips abroad
  • 2 Staff Socials throughout the year
  • Employee Assistance Program that includes access to free counselling services
  • Further development opportunities within the company growth
  • Development courses including
  • leadership, mental health awareness, first aid and personal licences
  • Access to Rewards Gateway, offering discounts at 100s of retailers
  • Cycle2Work Scheme
  • SmartTech - buy tech from Curry's and spread the cost interest free

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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