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We currently have an amazing opportunity to join the team as a Front Of House Manager. At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Job Responsibility:
Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively
Ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel
Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request
Ensure the front desk is kept presentable and manned at all times
Demonstrating a working knowledge of all services and facilities of the hotel and the local area
You and your team will be responsible for maximising room revenues in line with the Company standards
Requirements:
Ensure that highest levels of customer service are delivered to our guests
Understand the impact of effective cost control while undertaking the role
Ensure that a good level of product and local knowledge for guests when requested
Ensure co operation and compliance with all legislation relevant to your role in the business
Ensure that Learning and Development is undertaken to enable you to fulfil your job role
At least 1 years’ experience in a similar position
Ability to deliver great service to our guests
Passionate about hospitality
Reliable
Willing to learn
What we offer:
Competitive salaries
Incentives
Personal development opportunities
Discounted hotel stays for you, your family, and friends