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Front of House Manager

Ireland, Dublin · Job Posted May 04, 2026
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Job Description

A new luxury historic castle is opening in the Irish Midlands, and we are searching for a Front of House Manager of exceptional talent, presence and precision to help define the guest experience from the very beginning. Reporting directly to the Castle Manager, this is a pivotal role at the heart of what makes this property extraordinary. You will take complete ownership of the guest journey — from the very first reservation enquiry and pre-arrival call, through to a warm, seamless welcome and a departure.

Job Responsibility

  • Manage all reservations across accommodation, dining, Afternoon Tea and all guest-facing experiences
  • Lead pre-arrival communication — personalised calls, guest profiling and bespoke itinerary preparation
  • Oversee concierge and valet services, ensuring every guest need is anticipated and met with ease
  • Ensure accommodation is prepared and presented to an immaculate standard ahead of every arrival
  • Manage the property management system and ensure guest profiles are meticulously maintained
  • Coordinate the front of house elements of exclusive events, private dining and celebrations
  • Oversee dining reservations including external bookings for Afternoon Tea and dinner
  • Lead, coach and develop a small, cross-trained front of house team
  • Uphold the very highest standards of discretion, privacy and personalised care at all times
  • Liaise closely with the F&B team to ensure a seamless, joined-up experience throughout the day

Requirements

  • Strong working knowledge of property management systems (PMS) is essential
  • Experience with Forbes Travel Guide or LQA service standards is a significant advantage
  • A background in pre-opening properties or exclusive-use venues will set you apart
  • Five-star or ultra-luxury hotel front of house leadership
  • Forbes Travel Guide or LQA assessed properties
  • Luxury castle, manor house or privately hosted venue experience
  • High-end international hotel brands — Aman, Rosewood, Belmond, Six Senses or equivalent
  • Pre-opening or exclusive-use property experience

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