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14forty Logo 14forty · Hospitality and Tourism

Front of House Manager

United Kingdom, Pall Mall Employment contract 45000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

Step into a career‑defining opportunity as our Front of House Manager, where you’ll lead a polished, high‑performing team and shape a world‑class workplace experience. This is your chance to set the standard, driving service excellence, elevating the client journey and championing a Front of House operation that feels seamless, modern and unmistakably premium. Reporting to the Client Services Manager, you’ll bring strategic leadership, operational oversight and a sharp eye for innovation. You’ll empower your Deputy Client Services Manager to deliver flawless day‑to‑day service while you focus on evolving the function, embracing new technologies, enhancing performance and ensuring our Front of House offering continues to meet the changing needs of a dynamic, forward‑thinking business.

Job Responsibility

  • Lead and develop the Front of House team driving high performance, accountability and continuous improvement
  • Maintain exceptional service standards ensuring a seamless, professional experience across all FOH functions
  • Act as the operational escalation point resolving service or workflow issues with confidence and clarity
  • Build trusted senior stakeholder relationships enhancing the visitor and client experience
  • Oversee VIP visits and high‑profile events ensuring flawless delivery and premium service
  • Use data and insights to drive improvement identifying trends, opportunities and service enhancements
  • Champion innovation and new technologies adopting modern, AI‑enabled solutions to elevate FOH operations
  • Collaborate across workplace services integrating with Facilities, Security and other partners to deliver a cohesive workplace experience

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Proven leadership in workplace experience bringing strong people management and stakeholder engagement skills
  • High emotional intelligence navigating complex relationships with professionalism, empathy and discretion
  • Innovative and data‑driven mindset using insights, technology and new solutions to elevate service
  • Commercially aware decision‑making balancing service excellence with operational efficiency
  • Exceptional communication and organisation with strong problem‑solving skills and confidence engaging senior stakeholders
  • Resilient, adaptable and forward‑thinking calm under pressure, committed to continuous improvement and trusted with sensitive information

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards
  • One paid day off annually for community support
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