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Front of House Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Liverpool

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Category:
Gastronomy

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Contract Type:
Employment contract

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Salary:

30800.00 - 31800.00 GBP / Year
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Job Description:

Front of House Manager at Roxy Ball Room in Liverpool Cavern Quarter. We are looking for an energetic, people-focused leader to lead our guest experience in a fast-paced competitive socialising environment. You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence.

Job Responsibility:

  • Deliver a world-class guest experience that blends hospitality with entertainment
  • Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments
  • Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling
  • Monitor feedback channels (online reviews, guest surveys) and implement improvements
  • Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts)
  • Deliver training on service standards, product knowledge, and upselling
  • Drive sales through upselling, promotions, and cross-selling activities
  • Monitor key FOH KPIs
  • Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts
  • Lead pre-shift briefings to set expectations and communicate priorities across all departments
  • Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience

Requirements:

  • Winning personality and a fun-loving spirit
  • energetic, people-focused leader
  • Passionate attitude
  • Loves to be professional playful
  • Always gives good energy
  • Your team. Every time
  • 45hr working week across 5 shifts
  • Available to work weekends and public holidays
  • Reliable commute to work
  • Managing a large team of up to 50 staff members
  • Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
  • Liaising with all departments including marketing, sales, finance, operations and maintenance
What we offer:
  • Tips & service charge shared equally amongst the whole team
  • 50% off food and drink and free gaming
  • Regular team incentives- with rewards including paid trips abroad
  • 2 Staff Socials throughout the year
  • Employee Assistance Program that includes access to free counselling services
  • Further development opportunities within the company growth
  • Development courses including leadership, mental health awareness, first aid and personal licences
  • Access to Rewards Gateway, offering discounts at 100s of retailers
  • Cycle2Work Scheme
  • SmartTech - buy tech from Currys and spread the cost interest free
  • Full access to your Tips & Service Charge weekly through TiPJAR

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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