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Front of House Manager

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360 Resourcing Solutions

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Location:
Ireland , Midlands

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A new luxury historic castle is opening in the Irish Midlands, and we are searching for a Front of House Manager of exceptional talent, presence and precision to help define the guest experience from the very beginning. Reporting directly to the Castle Manager, this is a pivotal role at the heart of what makes this property extraordinary. You will take complete ownership of the guest journey — from the very first reservation enquiry and pre-arrival call, through to a warm, seamless welcome and a departure.

Job Responsibility:

  • Manage all reservations across accommodation, dining, Afternoon Tea and all guest-facing experiences
  • Lead pre-arrival communication — personalised calls, guest profiling and bespoke itinerary preparation
  • Oversee concierge and valet services, ensuring every guest need is anticipated and met with ease
  • Ensure accommodation is prepared and presented to an immaculate standard ahead of every arrival
  • Manage the property management system and ensure guest profiles are meticulously maintained
  • Coordinate the front of house elements of exclusive events, private dining and celebrations
  • Oversee dining reservations including external bookings for Afternoon Tea and dinner
  • Lead, coach and develop a small, cross-trained front of house team
  • Uphold the very highest standards of discretion, privacy and personalised care at all times
  • Liaise closely with the F&B team to ensure a seamless, joined-up experience throughout the day

Requirements:

  • Five-star or ultra-luxury hotel front of house leadership
  • Strong working knowledge of property management systems (PMS)
  • Experience with Forbes Travel Guide or LQA service standards is a significant advantage
  • A background in pre-opening properties or exclusive-use venues will set you apart
  • Instinctively warm, impeccably organised and completely at ease with high-expectation guests
  • Lead a team by example, notice what others miss, and take quiet pride in getting things exactly right

Nice to have:

  • Luxury castle, manor house or privately hosted venue experience
  • High-end international hotel brands — Aman, Rosewood, Belmond, Six Senses or equivalent experience
  • Pre-opening or exclusive-use property experience

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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