Front of House Manager

• Lead and oversee the end-to-end front-of-house client journey across personal shopping, members club, and restaurant spaces
• Deliver a highly personalised, intuitive, and discreet service to UHNW clients and members
• Build strong, trusted relationships with members and key clients, ensuring repeat engagement and loyalty
• Handle complex client requests, preferences, and complaints with professionalism and discretion
• Act as a visible host on the floor, setting the tone for service standards and guest engagement
• Manage, coach, and inspire the front-of-house team to consistently deliver exceptional service
• Set clear expectations, monitor performance, and provide regular feedback and development support
• Ensure team members are knowledgeable about members, client profiles, preferences, and service standards
• Support recruitment, onboarding, and training of front-of-house colleagues in line with Selfridges recruitment standards
• Work collaboratively with the Club Manager and wider stakeholders to ensure smooth daily operations across all front-facing areas
• Coordinate with personal shopping teams, restaurant management, and back-of-house functions to ensure a seamless client experience
• Oversee member access, seating flow, and guest management to maximise experience and efficiency
• Ensure compliance with brand standards, health & safety, and company policies at all times
• Act as a key liaison between the Club Manager and front-of-house teams
• Collaborate closely with internal Selfridges stakeholders to deliver a cohesive destination experience
• Represent new destination with confidence and professionalism to members, partners, and VVSP guests

• Proven experience in a members club, luxury hospitality, or personal shopping environment
• Demonstrable experience managing and engaging with Ultra-High-Net-Worth (UHNW) individuals
• Strong leadership experience within a front-of-house or client-facing management role
• Exceptional communication, interpersonal, and relationship-building skills
• High levels of discretion, emotional intelligence, and attention to detail
• Ability to remain calm and decisive in a fast-paced, high-expectation environment

Competitive plus benefits