Front of House Manager

• Team Leadership: Manage daily operations, set goals, mentor staff, and ensure necessary training and tools are provided
• Guest Experience: Implement service recovery, respond to guest concerns, and lead marketing efforts to enhance satisfaction
• Operational Excellence: Ensure safety, comply with health regulations, and maintain external relations
• Staff Development: Identify training needs and foster professional growth
• Quality Assurance: Conduct inspections and audits to maintain quality standards
• Crisis Management: Implement emergency plans for guest and staff safety
• Daily Operations Support: Actively support operations, engage with tasks, and maintain a hands-on approach
• Communication: Use active listening and collaborative problem-solving to foster teamwork
• Soft Skills: Demonstrate problem-solving, ensure balanced workloads, and maintain a positive, fun work environment

• Strong experience in hotel operations, particularly in front office
• Background in F&B and housekeeping also desirable
• Hands on approach, flexible, can do attitude, solution focus with great self-management skills
• Great leadership skills, willing to train and coach the team
• Previous work experience in a Boutique Style hotel is desired but not essential
• Ambassador for Cycas values: growth, integrity, team work & fun

Previous work experience in a Boutique Style hotel is desired but not essential

• Employee and Friends & Family rates across Cycas Hospitality Hotels
• Free medical healthcare plans
• Wellbeing sessions, free counselling and financial wellbeing
• Pension Scheme
• Continuous Learning & Development opportunities
• Bonus