Front of House Manager / Brand Ambassador Manager Job at 360 Resourcing Solutions (Blanchardstown)

Front Office Ambassador

Reporting to the Rooms Operations Manager, responsibilities and essential job fu...

Location

United States , Washington

Salary:

28.89 USD / Hour

SOFITEL

Expiration Date

Until further notice

Requirements

Previous front office and/or reservations experience is an asset
Detail-oriented and numerical aptitude
Knowledge of Property Manager systems (Opera) an asset
Must be able to work flexible schedules including weekends and holidays
The ability to work with little or no supervision is required.
Positive and team-oriented
Passion for guest service
Excellent interpersonal skills
Excellent written and verbal communication skills
Highly organized, results-oriented, work well under pressure

Job Responsibility

Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures
Must comply with most current Accor and Sofitel standards
Have a complete working knowledge of all applicable systems, machines, and devices
Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles.
Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures
Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes.
Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software
Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems
Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions
Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted

What we offer

Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Fulltime

Front Office & Butlers Manager

The Front Office & Conductor (Butler) Manager will be responsible for directing ...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Bachelor’s degree in hospitality management, Business Administration, or related field is highly preferred
Solid experience as Front Office & Butler Manager in luxury hospitality with standards’ deep knowledge is mandatory
High proficiency in using hotel management software and other computer systems
Strong leadership skills with the ability to motivate and inspire a complex and diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively both with Corporate and hotel colleagues and with guests and employees at all levels
Strong judgment and decision-making abilities, especially in high-pressure situations

Job Responsibility

Managing all Front Office operations to include, but not limited to, guest service and registration (arrivals/departures), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policies and procedures’ implementation and enforcement and meeting high participation
Training, monitoring and developing team member performance, conducting evaluations, providing constant feedback and delivering recognition and reward
Constantly monitoring and assessing service and satisfaction trends, evaluating and addressing issues and making improvements accordingly
Ensuring all team (including night staff) full and constant compliance with Company standards
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Handling and reporting guest complaints promptly and professionally
Ensuring that guests' needs are met efficiently and effectively during their stay
Initiating and implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Assuring team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Corporate Administrator

Our client in the food industry, is looking for a Corporate Administrator to joi...

Location

Canada , North York

Salary:

30.76 - 35.89 USD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Degree or Diploma in Business Administration, or an equivalent blend of education and practical experience
3+ years of administrative experience working within a fast-paced, large-scale corporate environment
Complete fluency in English (written and verbal)
Superior written and verbal communication skills with the ability to collaborate across all levels of the organization
Exceptional time management, multi-tasking abilities, and keen attention to detail
Proficiency in Microsoft Office 365 (Outlook, Word, PowerPoint, Excel, OneDrive, Teams)
Strong troubleshooting skills with the capacity to handle sensitive situations with strict confidentiality and diplomacy
Natural interpersonal savvy with a strong internal customer-service focus

Job Responsibility

Create a warm, welcoming, and professional environment for all visitors and callers
Ensure all guests are aware of and compliant with site Health & Safety and Food Safety practices (including maintaining our strict nut-free environment)
Efficiently manage phone routing, general correspondence, and inquiries
Act as a site ambassador, ensuring the reception area and office foyer reflect our brand culture and remain up to date
Maintain an organized, fully stocked, and highly functional office space
Support meeting and conference room logistics, including setup, technical readiness, and catering/food ordering
Create and process purchase orders (POs) for all office-related supplies and expenses
Assist the Executive Assistant & Office Manager with facilities maintenance and amenities readiness
Provide logistical support and credit card reconciliation for the Leadership Team
Coordinate the fulfillment, packing, and shipping of product samples for influencer, media, and marketing programs

Student Experience Team Member

As a Student Experience Team Member, you'll play a key part in delivering a warm...

Location

United Kingdom , Sheffield

Salary:

Not provided

Unite Students

Expiration Date

July 06, 2026

Requirements

Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students
Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently
Possess strong time management and organisational skills to handle multiple responsibilities efficiently
Take pride in doing what's right and supporting others
Preferred, have experience in a customer service role or residential environment - though this isn't essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere
Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety

Job Responsibility

Providing a friendly front of house reception and building strong rapport with students
Responding quickly to student feedback and guiding them to the right support when needed
Supporting sales efforts through viewings, answering enquiries, and attending university and housing events
Helping to deliver community-building events with Resident Ambassadors
Maintaining a safe, clean, and well-kept environment that students can be proud to call home
Work closely with day and night teams to ensure seamless service and handovers
Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help
Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage

What we offer

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
A generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
Free volunteering day per year to make a difference!
Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

Parttime

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Assistant Director of Food and Beverage

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Japan , Chiyoda-ku, Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Maintain harmonious and professional relationship with all departments and Home Office
Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Plan, organize, lead and control different projects and activities within the F&B team
Identify coaching moments and ensure that those moments become opportunities of learning and development for the F&B team
Establish a rapport with the F&B team and other divisions within the hotel
Have a global working perspective and excellent communication skills – written and verbal
Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed
Have the ability to supervise the day-to-day duties of the F&B team and assist as necessary
Hold monthly department meetings with F&B Staff to ensure communication and address any issues that are affecting the team
Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale. Particular emphasis should be given to those individuals qualifying for future advancement

Job Responsibility

Provide leadership and management within the Food & Beverage Division by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the division and Hotel
Plan, organize, direct, control and deliver service excellence throughout the areas of responsibility within the Food & Beverage Division while supervising the work of employees and managers to ensure annual KPI goals are achieved

Fulltime

General Manager

Functions as the primary strategic business leader of the property with responsi...

Location

India , Tiruchirappalli

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Managing general property performance
managing and sustaining sales and marketing strategy
managing profitability
managing revenue generation
delivering a return on investment to both Marriott International and ownership
leading the team in the development and implementation of property-wide strategies
acting as a steward and key leader for reinforcing culture
supporting the implementation of the brand service strategy and brand initiatives
meeting or exceeding guest expectations
developing strong associate teams

Fulltime

Guest Relations & Guest Experience Manager

The Guest Relations & Guest Experience Manager own the guest experience at ...At...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage
Emotionally intelligent — quick to read people and adapt your approach to each guest
A natural relationship-builder, equally at ease with regulars, VIPs and press
Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile
A sharp eye for detail and the judgement to fix issues before a guest ever notices
Clear, confident writing for guest correspondence, copy and team briefings
Working knowledge of UK Health & Safety, GDPR and data protection
Available to work evenings, weekends and bank holidays
Francophile

Job Responsibility

Engage with guests before, during and after their stay, building a genuine relationship with each one
Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t
Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival
Personally manage VIP arrivals, welcome cards and bespoke amenities
Own the response to complaints and service failures, resolving them during the stay wherever possible
Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it
Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR
Turn guest relationships and insight into coverage, referrals and word of mouth
Host press and VIP visits, representing the hotel as its lead ambassador
Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele

What we offer

Service charge (£9,000–£10,000 per annum, subject to business levels)
Discretionary bonus of up to 20% against KPIs
Enhanced pension scheme
Enhanced annual leave
Enhanced maternity and paternity pay
Complimentary meals while on duty
Private Bupa Health Plan
Social events and engagement programmes
Access to CODE App hospitality benefits

Fulltime

Student Experience Team Member

As a Student Experience Team Member, you'll play a key part in delivering a warm...

Location

United Kingdom , London East

Salary:

29160.00 GBP / Year

Unite Students

Expiration Date

Until further notice

Requirements

Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
Take pride in doing what's right and supporting others.
Preferred, have experience in a customer service role or residential environment - though this isn't essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.

Job Responsibility

Providing a friendly front of house reception and building strong rapport with students.
Responding quickly to student feedback and guiding them to the right support when needed.
Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
Helping to deliver community-building events with Resident Ambassadors.
Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
Work closely with day and night teams to ensure seamless service and handovers.
Support with wellbeing or welfare matters, noticing when something isn't right and taking action to help.
Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

What we offer

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
A generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
Free volunteering day per year to make a difference!
Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

Fulltime

Select Country

Front of House Manager / Brand Ambassador Manager

Job Description

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