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As a Front of House Manager / Brand Ambassador Manager, you’ll be the leader of guest experience and the emotional culture of the restaurant. This isn’t just about managing service — it’s about shaping how every guest feels when they walk through our doors. You’ll lead from the front, inspire your team, and ensure every interaction delivers on our core experience promises: Feel Special. Feel Valued. Feel Joy Always.
Job Responsibility:
Lead and Develop the Brand Ambassador Team
Own the Guest Experience Strategy
Bring Our Core Values to Life
Lead Guest Service Management
Maintain Energy Under Pressure
Protect and Elevate the Brand
Requirements:
A natural passion for people and guest experience
Previous leadership experience in a customer-facing environment
Strong coaching and performance management skills
Excellent communication and conflict resolution ability
Confidence to lead visibly on the restaurant floor
Calm, composed leadership in fast-paced environments
A drive to build positive team culture and joyful guest moments
Nice to have:
Experience in hospitality or quick-service restaurant management
Experience leading service excellence or guest experience initiatives
A track record of improving guest satisfaction scores
What we offer:
Flexible shifts that work around your lifestyle
Sunday Premium +25%
Free meal on shift + staff discount off duty
Clear career progression and leadership development opportunities