Front of house lead Job at Aramark UK (Leopardstown)

Job Description

To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.

Job Responsibility

In conjunction with the management team, coordinate all staff requirements and rota’s for all vital duties, under your remit
Resolve customer complaints regarding food service
Train employees in food preparation, and in service, sanitation, and safety procedures
Observe and evaluate workers and work procedures to ensure quality standards and service
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets
Set up and clear up of events and functions, & provision of employee cover
To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
To own the service of food and drink at each service point during service
Be always customer-focused and conduct the service in a friendly and professional manner
Assist with service within the Department as requested, including front of house duties during busy periods
Advise management of any recommendations to style of service, menus, etc. to ensure that the department's operation stays driven and current in its approach
Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take
Undertake training to enhance and improve personal skills and knowledge
Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure
Maintain personal hygiene and appearance to a high standard
Comply and assist in the promotion and implementation of the company’s policies and procedures
use appropriate corporate tools to drive engagement
Any other reasonable duties as requested by your line manager

Requirements

Ability to lead, empower and form working relationships with team members
Use of IT packages such as Word, Excel, stock ordering packages etc
A keen interest in food and service
Excellent communication and customer service skills
Flexibility regarding shifts and weekend work and ability to work on own initiative
Solid understanding of Food Hygiene including HACCP
Financial understanding of food and labor
Dedication and self-motivation
Good timekeeping
Courteous manner
Previous management experience
Two years’ experience in a catering environment

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Front of house lead

Job Description

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