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We are currently looking for a passionate Hotel Host to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food.
Job Responsibility:
Provide an authentic and loving welcome to all guests and visitors
Be a local area guru
Maximize revenue and promotion of the hotels' outlets
Supervise the Reception in the absence of more senior Front Desk Management
Ensure smooth running of front desk
Perform Checking-In and Checking-Out guests to Marriott brand standards
Abide by policies and procedures in the Quality Standards
Assist guests with luggage
Actively participate in upselling rooms
Deal efficiently and courteously with guest enquiries or complaints
Ensure confidentiality is maintained
Carry out any other reasonable duties as requested by management
Maintain effective communication within the department
Report problems/complaints to relevant Head of Departments or Duty Manager
Liaise with other departments to ensure good communication and offer support
Requirements:
A proven track record as a receptionist
Good knowledge of Opera or similar PMS (Beneficial)
Good level of English
Microsoft Word and Excel knowledge
Happy, friendly, and approachable personality
Eligibility to live and work in the United Kingdom
Nice to have:
Other languages are an advantage
What we offer:
Complimentary dry-cleaned uniform
Free Meals on duty
Medical Cash Plan
Discounted Hotel and F&B rates globally with Marriott