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Front of House Hotel Host

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

27554.04 GBP / Year

Job Description:

We are currently looking for a passionate Hotel Host to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food.

Job Responsibility:

  • Provide an authentic and loving welcome to all guests and visitors
  • Be a local area guru
  • Maximize revenue and promotion of the hotels' outlets
  • Supervise the Reception in the absence of more senior Front Desk Management
  • Ensure smooth running of front desk
  • Perform Checking-In and Checking-Out guests to Marriott brand standards
  • Abide by policies and procedures in the Quality Standards
  • Assist guests with luggage
  • Actively participate in upselling rooms
  • Deal efficiently and courteously with guest enquiries or complaints
  • Ensure confidentiality is maintained
  • Carry out any other reasonable duties as requested by management
  • Maintain effective communication within the department
  • Report problems/complaints to relevant Head of Departments or Duty Manager
  • Liaise with other departments to ensure good communication and offer support

Requirements:

  • A proven track record as a receptionist
  • Good knowledge of Opera or similar PMS (Beneficial)
  • Good level of English
  • Microsoft Word and Excel knowledge
  • Happy, friendly, and approachable personality
  • Eligibility to live and work in the United Kingdom

Nice to have:

Other languages are an advantage

What we offer:
  • Complimentary dry-cleaned uniform
  • Free Meals on duty
  • Medical Cash Plan
  • Discounted Hotel and F&B rates globally with Marriott
  • Enhanced Family Friend Policy

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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