Front of house hospitality assistant

• Meeting room preparation including setting up and making refreshments, clearing rooms when meetings completed and restocking supplies as required
• Managing the reception, meeting room and kitchen areas and making sure they are always well maintained
• Providing support to our hospitality team with event set-ups, firm lunches, staff honesty bar and coffee machines, food ordering and deliveries
• Answering calls in a warm, professional, and timely manner using a switchboard system
• Knowing and understanding the firm’s departments and services to be able to direct calls appropriately
• Meeting and greeting both clients and visitors and notifying the meeting organiser
• Assisting with the online new business enquiries, directing email enquiries to correct departments in a timely manner
• Booking couriers for Business Services Group and international transport of client documents
• Liaising and co-ordinating with other business services functions (facilities, office services, marketing and IT) and external suppliers to report faults / issues or order stationery / refreshment supplies related to FOH

• Strong verbal and written communication skills to liaise with internal and external people across a range of seniority
• Must be effective in handling problems, including anticipating, identifying and solving problems as necessary
• Experience in a call handling and customer service/FoH or client facing role ideally within a professional services environment
• Proficient skills in Microsoft Office
• word, Excel, Outlook and quick to learn systems
• GCSE’s grade C – A* which must include Maths and English
• or starter qualification in business, admin or secretarial fields
• Treat all information about the firm, its clients, visitors and their business as wholly confidential
• Able to work effectively in a busy team environment proactively supporting colleagues with duties

We offer competitive market rate salaries and generous employee benefits