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Join Our Exceptional Team. We are seeking dedicated and personable individuals to join our team as Front of House Day Porter. This is an exciting opportunity to be part of a professional and welcoming Front of House team, delivering outstanding service all year round. As a Day Porter, you are the welcoming face of the hotel, providing guests with a warm, friendly, and seamless arrival and departure experience. You will help set the tone from the moment guests step through our doors and ensure they leave with lasting positive impressions.
Job Responsibility:
Warmly welcome guests, opening doors and assisting them as they arrive or depart assisting with luggage on arrival and departure, storing bags when required, providing door coverage
Assist with guest luggage, including transporting bags to rooms, storing items securely, and providing support when needed
Provide effective door coverage and maintain a professional presence in front-of-house area, provide reception cover for breaks or busy spells at the desk
Having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops, restaurants
Offer information about hotel amenities, services, and operating hours
Introduce guests to room features and facilities upon arrival
Work collaboratively with all hotel departments to ensure a smooth and enjoyable guest experience
Follow all Health & Safety procedures and maintain high cleanliness and safety standards
Requirements:
Flexible and a strong team player
Reliable, energetic, and highly motivated
Able to work independently with good organisational skills
Passionate about delivering exceptional guest service
Detail-oriented with a commitment to high standards
What we offer:
Competitive rate of pay
Excellent on-going support, training, and development
28 days holiday including Bank Holidays per annum
Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
Food and Beverage discounts at all our hotels
Meals on duty
Anniversary Bonus
Flexible Shifts
28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
Full Training and Supervision Given
Opportunity to gain recognised qualifications to help you progress
Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
Introduce a Friend Scheme worth £600+
Anniversary weekend stay for you or to give as a gift to family or close friends
Access to complimentary Mental Health & Wellbeing services
50% off all Food & Beverage during Bespoke Hotel Stays