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14forty Logo 14forty · Hospitality and Tourism

Front of House Coordinator

United Kingdom, London Employment contract 33700.00 GBP / Year · Job Posted June 01, 2026
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Job Description

We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team of 2 at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.

Job Responsibility

  • Providing the highest level of service and care to all of our client's employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting
  • Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
  • Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members
  • Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
  • Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
  • Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email
  • Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
  • Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior

Requirements

  • Ideally, have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
  • Be enthusiastic with integrity, a can-do attitude, and great attention to detail
  • Possess passion about delivering great service and taking responsibility for the contribution to the team
  • Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
  • Have great interpersonal skills, an outgoing and vibrant personality
  • Demonstrate an excellent command of the English language, both in verbal and written communication

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards
  • One paid day off annually to support a cause you're passionate about
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