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Office Angels Logo Office Angels · Office Administration

Front of House Coordinator

United Kingdom, Newcastle Upon Tyne 26436.80 GBP / Year · Job Posted March 12, 2026
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Job Description

As the Front of House Coordinator, you'll be the heartbeat of our client's vibrant community. Your role is pivotal in ensuring a welcoming atmosphere and exceptional service for all tenants and guests. You will be the face of the organisation, responsible for managing relationships and providing extraordinary hospitality while supporting the management team across three sites.

Job Responsibility

  • Serve as the primary contact for tenants/members, ensuring a seamless experience
  • Welcome new members and foster relationships to resolve any issues promptly
  • Lead building tours for VIPs and actively work on tenant/member satisfaction
  • Plan and host engaging events that celebrate community milestones and foster connections
  • Drive member engagement through creative initiatives and consistent communication
  • Be the first point of contact during business hours, managing client requests with a smile
  • Ensure all guests adhere to company policies while creating a sense of belonging
  • Assist with daily operations, conducting walkthroughs, and reporting any recurring issues
  • Prepare for new tenant move-ins and facilitate smooth transitions for existing members

Requirements

  • Prior Reception experience is essential
  • Must be comfortable working in a fast-paced environment
  • Must have a knack for building rapport with clients
  • Must be open to attending events outside regular hours
  • Must be open to covering for colleagues during holidays
  • Must have access to own car

What we offer

  • Free parking available onsite
  • Work in a vibrant environment just on the outskirts of Newcastle City Centre
  • Collaborate with a dedicated team committed to delivering exceptional service and experiences
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