Front of House Concierge Security Officer Job at 360 Resourcing Solutions (London)

Job Responsibility

Deliver outstanding customer service to staff and visitors
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
Be flexible and adaptable to all tasks or challenges
Be highly presentable, accountable
take responsibility and ownership for any tasks identified or allocated
Ensure all contact, be it internal or external
by telephone, face to face or any other medium
is clear, courteous, polite, professional and respectful
Ensure complete client/tenant/other service provider confidentiality
protecting people and information is paramount
Appropriate use of access control and any other electronic management system, and completion of reports and documentation in a timely fashion
Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
Be prepared to manage a wide variety and diversity of scenarios, people and challenges
Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
Act in accordance with Company Policies and Procedures and our Code of Conduct
Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
Work with all colleagues to ensure the integrity of security on the site
Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example

Requirements

Excellent oral, written communication skills, interpersonal skills, and confidence
Exceptional customer service skills
Reliable, trustworthy, and punctual
Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
Self-confidence and an interest in self-development
Physically able to conduct all responsibilities associated with the roles documented
Ability to work to instruction and on your own initiative where required
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
Flexibility in regard to working practices, hours and responsibilities
Either a current and valid SIA license
Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field
First Aid at work or the ability to train and retain this qualification
Operation of CCTV/access control communications in an appropriate manner where required

What we offer

Virtual GP
Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training
Discount Platform
Wellbeing Platform
Living Wage Foundation Service Provider

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Front of House Concierge Security Officer

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