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Front of House/Concierge Security Officer

United Kingdom, London 14.80 GBP / Hour · Job Posted May 10, 2026
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Job Responsibility

  • Deliver outstanding customer service to staff and visitors
  • Ensure that the environment and service is truly excellent and beyond expectation
  • Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
  • Be flexible and adaptable to all tasks or challenges
  • Be highly presentable, accountable
  • take responsibility and ownership for any tasks identified or allocated
  • Ensure all contact, be it internal or external
  • by telephone, face to face or any other medium
  • is clear, courteous, polite, professional and respectful
  • Ensure complete client/tenant/other service provider confidentiality
  • protecting people and information is paramount
  • Appropriate use of access control and any other electronic management system, and completion of reports and documentation in a timely fashion
  • Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
  • All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
  • Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
  • Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
  • Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
  • To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
  • To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
  • Be prepared to manage a wide variety and diversity of scenarios, people and challenges
  • Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
  • Act in accordance with Company Policies and Procedures and our Code of Conduct
  • Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
  • Work with all colleagues to ensure the integrity of security on the site
  • Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
  • Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
  • Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
  • Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example

Requirements

  • Excellent oral, written communication skills, interpersonal skills, and confidence
  • Exceptional customer service skills
  • Reliable, trustworthy, and punctual
  • Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
  • Self-confidence and an interest in self-development
  • Physically able to conduct all responsibilities associated with the roles documented
  • Ability to work to instruction and on your own initiative where required
  • Computer literate and confident with the use of Microsoft Office programmes
  • Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
  • Flexibility in regard to working practices, hours and responsibilities
  • Either a current and valid SIA license
  • Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field
  • First Aid at work or the ability to train and retain this qualification
  • Operation of CCTV/access control communications in an appropriate manner where required

What we offer

  • Virtual GP
  • Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Discount Platform
  • Wellbeing Platform
  • Living Wage Foundation Service Provider

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