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You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.
Job Responsibility:
Supporting the Customer Service Supervisor in their duties
Ensuring that all due diligence relating to customer accounts are accurate and up to date
Providing an environment where we deliver fast efficient service to our customers
Taking ownership of the customer service operation in the absence of the Customer Service Supervisor
Requirements:
An ability to lead from the front and be able to prioritise your workload
Great communication skills
Energy and drive
A good eye for detail
What we offer:
A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card
10% off pay monthly & SIM only deals with Tesco Mobile
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
After 3 months service, you can join our annual Save As You Earn share scheme
Retirement savings plan (pension)
Life Assurance
Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP