Front of House Agent Job at Marriott Bonvoy (Vienna)

Front Desk Agent

The Front Desk Agent welcomes guests to the property, providing an exceptional g...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1 + years’ experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences

Job Responsibility

Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Check guest out of the hotel, preparing and explaining the bill
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner
Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What we offer

Work Authorization
Competitive tax-free salary and service charge
End of service gratuity
Complimentary full board living accommodation in a high quality, well-resourced staff housing
Vibrant fitness facilities including gym and swimming pool
Free transportation to and from work
Medical and life insurance
Paid annual leave
Paid home leave tickets
Social and sporting events

Fulltime

Front Desk Agent

The Front Desk Receptionist welcomes guests to the property, providing an except...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years' experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest's preferences.

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

What we offer

Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
Medical, Dental, and Vision Insurance Program
Complimentary Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
401k participation with a company matching program.

Fulltime

Front Desk Agent (Curator)

Location

United States , Sausalito

Salary:

27.53 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

High School diploma or equivalent acceptable experience
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
Ability to write, read, count, and file alphabetically and numerically with precision
Ability to stand for lengthy periods of time
Must be able to see, hear, and speak clearly and maintain proper etiquette

Job Responsibility

Registers guests into the hotel upon arrival following prescribed check in procedures, insuring proper registration procedures are maintained
Performs cashiering functions for guests during their stay and at check out
Is accountable for accuracy of all cash and credit transactions performed during their shift
Is responsible for reconciling accounts and cashing out at close of shift
Is personally responsible for security of assigned cash band at all times
Checks guest out of hotel upon departure accurately following prescribed check out procedures
Maintains an alpha order file of arriving guest registration cards
Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
Conducts a daily guest registration verification process (the bucket check)
Addresses guests by name at every opportunity

What we offer

Generous Paid Time Off program
Health Insurance Options
Company-matching 401k Retirement Option
Job training
Promotion from within
Employee discounts on dining and hotel stays
Free parking

Fulltime

Front Desk Agent

The Front Desk Agent welcomes and registers hotel guests as well as checks guest...

Location

United States of America , Calistoga

Salary:

26.68 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong written and oral presentation skills
Strong computer skills
Strong problem solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.

What we offer

Cigna medical and dental benefit options
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Front Desk Agent

Location

United States of America , Westlake Village

Salary:

23.07 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

One + years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences.

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

What we offer

Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement

Fulltime

Front Desk Agent (Overnight Relief)

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Los Angeles

Salary:

31.89 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent interpersonal and communication skills, both in person and by telephone
Knowledge of Opera is preferred
Ability to learn multiple computer software and accurately input information into the systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up
Previous hotel front desk and hospitality experience is strongly preferred
Must be available to work weekends, days, evenings and holidays

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest
Arranges for luggage to be delivered to guest room
Checks guest out of the hotel, preparing and explaining the bill
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest is in person and by phone
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

What we offer

Medical/Dental/Vision Insurance
401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Free on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities

Fulltime

Front Desk Agent

The Front Desk Receptionist welcomes guests to the property, providing an except...

Location

Hungary , Budapest

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest's preferences
English Proficiency ( any other language is an advantage)

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Annual Bonus
Private Health Insurance
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
50% discount in Múzsa Bar and Kollázs Restaurant
Employee Assistance Program

Fulltime

Residence Club Front Desk Agent

Location

United States , Scottsdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Ability to work 8 hour shifts at a stand-up desk
Ability to multi-task and remain calm under pressure
Positive attitude with strong adaptability
Knowledge of or ability to use computer equipment or software related to hospitality and business administration is required
Ability to read and speak English in a clear manner

Job Responsibility

Welcoming and registering residence club owners and guests
check-in/check-out, issuing keys, collecting method of payments, and verbal introduction and tour of the property
Answering, assisting, and completing with guest requests via phone or email conversation
Successfully complete daily front desk checklist duties and foster a healthy team environment following a thorough pass on
Ability to use on-property POS system to merge, cancel, and extend guest reservations based on guests' movements
Assist Residence Club guests stay with all concierge requests including dining, local activities, car rentals, mailing and shipping etc
Taking, submitting, communicating, and following up with all maintenance requests from both internal and external guests of Residence Club
Upkeeping the messages between departments, redirect as needed
Appropriate financial control including
in-house credit audits, managing cash banks, handling FS gift certificates, review negative postings, etc

What we offer

A welcoming, energizing culture where you’re encouraged to bring your authentic self to work every day
Comprehensive learning and development programs designed to help you grow, refine your craft, and build your career
Inclusive, diverse employee events and celebrations throughout the year
Exclusive Four Seasons travel perks and employee discounts worldwide
Competitive compensation and benefits, including Medical, Dental, Vision, and Retirement plans effective as soon as 30 days
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

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Front of House Agent

Job Responsibility

Requirements

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