Front Desk

• Greet all incoming owners and guests
• Report any unresolved issues with owners or guests to the General Manager
• Research and address owner complaints, comments, or questions as appropriate
• Have a good working knowledge of the 9900 system to answer owner questions, rental inquiries, and make reservations
• Review the owner arrival list weekly
• collect delinquent accounts upon arrival
• Maintain files for association correspondence, invoices, and contracts
• Monitor exchange confirmations and report any discrepancies to the General Manager
• Be familiar with exchange programs and able to answer standard owner questions
• Prepare a weekly neighbor list for use by the resort and occupants
• Keep records of all rental units and availability
• contact owners as needed
• Be familiar with rental agreements and complete the necessary paperwork for renting a unit
• Collect payments due for the rental program and maintenance fees
• Assist the General Manager in enforcing the rules and regulations set forth by the Board of Directors
• Help with the activity program
• Keep the office area neat and tidy
• Answer the telephone in a courteous and professional manner
• Assume additional responsibilities as delegated by the General Manager
• Report to work according to the schedule, ready to work in uniform or appropriate attire
• Participate in all required weekly owner meetings and computer training sessions
• Prepare a cleaning schedule that optimizes service for outgoing and incoming guests
• Conduct oneself in a professional manner at all times
• Follow all rules and regulations as established in the latest Employee Handbook

• Ability to effectively address guest issues in the absence of supervisory staff and resolve unusual or difficult situations to the guests’ satisfaction
• A friendly and helpful demeanor, with the ability to accept constructive criticism
• Proficiency in mathematical calculations and familiarity with Microsoft Office or similar business software
• Frequent standing and effective communication abilities
• occasional requirements include walking, sitting, stooping, kneeling, crouching, or crawling

Bilingual skills are a plus but not required

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Discounted Resort Stays
• Paid Time Off
• Life Insurance
• Long-Term Disability
• Professional Development
• Competitive Compensation
• Rapid Growth
• Corporate Discounts
• Exclusive Member Deals