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Front Desk

associaonline.com Logo

Associa

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Location:
United States , Houston

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Responsibility:

  • Become familiar with each association’s documents as they relate to your service role
  • Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately)
  • Work with the manager on violation letters as requested
  • Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc
  • Draft and mail letters to parties as requested by CAM- 2 business days
  • Process community mailings
  • special notices, meeting notices, etc.- 2 business days
  • Electronically file community related documents via company platform- daily
  • Maintain/program entry gates directories- within 24 hours
  • Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours
  • Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
  • Rotate as Receptionist on scheduled basis
  • Assist CAM in preparation of Board meeting packets- as needed
  • Prepare and process Annual Meeting Notices- time sensitive, 3 business days
  • Prepare Annual Meeting materials
  • Welcome Packet and registration information- 2 days
  • Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed
  • Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed
  • Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed
  • Maintain community websites via company platform- as needed
  • Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur
  • Review, code and process invoices for payment of services – daily within 24 hours
  • Other Responsibilities- this list should not be considered to be all encompassing and is subject to change

Requirements:

  • Requires a high school diploma or GED
  • Associates degree preferred
  • Six to twelve months of related clerical or administrative support experience required

Additional Information:

Job Posted:
February 03, 2026

Work Type:
On-site work
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