This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Job Responsibility:
Provide WOW Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally and help customers understand the benefits of our programs
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
Know and live the mission and the Goldfish Swim School brand basics
Understand the GFSS Way
Conduct cold calling to potential customers from lead lists
Follow up with warm leads via phone, text, and email
Explain membership options, class schedules, and promotions
Track customer interactions and follow-ups in the system
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Resolves customer concerns/complaints using a professional approach
Assists clients with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
Monitors snack shack area and provides guidance to snack shack staff
Checks voicemail and email correspondence and responds in a timely manner
Updates informational displays with accurate and timely promotions and literature
Makes collection calls to resolve open account problems
Prepares twice daily student lesson schedules for use by instructors and management staff
Enforces safety rules and regulations to prevent accidents
Administers first aid when necessary
Work at least 1 swim instructor/lifeguard shift per week
All other duties as assigned
Requirements:
Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required
High school diploma or GED required, some college preferred
Two years previous customer service and/or administrative office experience preferred
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certification preferred
Nice to have:
Previous sales experience
some college
Two years previous customer service and/or administrative office experience