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Front Desk/Swim Instructor

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Goldfish Swim School

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Location:
United States , Strongsville

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Category:
Education

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Contract Type:
Employment contract

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Salary:

14.50 - 17.00 USD / Hour
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Job Description:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Job Responsibility:

  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships
  • Conduct cold and warm calls to potential customers to promote memberships and services
  • Follow up with leads from inquiries, website sign-ups, and previous customers
  • Handle objections professionally and help customers understand the benefits of our programs
  • Provide the highest quality of service to the guest at all times
  • Know and live the mission and the Goldfish Swim School brand basics
  • Explain membership options, class schedules, and promotions
  • Track customer interactions and follow-ups in the system
  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls
  • Processes student registrations using effective sales/customer service techniques
  • Schedules and manages birthday/pool parties
  • Resolves customer concerns/complaints using a professional approach
  • Assists clients with purchases of merchandise and vending
  • Greets parents and students as they report to the front desk
  • Checks in students on the attendance tracking system
  • Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
  • Monitors snack shack area and provides guidance to snack shack staff
  • Checks voicemail and email correspondence and responds in a timely manner
  • Updates informational displays with accurate and timely promotions and literature
  • Makes collection calls to resolve open account problems
  • Prepares twice daily student lesson schedules for use by instructors and management staff
  • Enforces safety rules and regulations to prevent accidents
  • Administers first aid when necessary
  • Work at least 1 swim instructor/lifeguard shift per week

Requirements:

  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy and a sales-driven mindset
  • Strong work ethic and ability to handle rejection positively
  • Previous sales experience preferred, but not required
  • High school diploma or GED required, some college preferred
  • Two years previous customer service and/or administrative office experience preferred
  • Intermediate level computer skills required using Word, Excel and other software systems
  • CPR, First Aid and AED certification preferred

Nice to have:

  • Previous sales experience
  • CPR, First Aid and AED certification
  • Some college preferred
What we offer:
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Paid on-the-job training
  • Weekly Pay
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities
  • Flexible Schedules
  • All Are Welcome
  • Make Waves...In Your Community
  • Make Waves...In Your Career
  • High Fives & Tropical Vibes
  • Going for Gold
  • Grow with Goldfish

Additional Information:

Job Posted:
January 12, 2026

Employment Type:
Parttime
Work Type:
On-site work
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