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Front Desk/Swim Instructor

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Goldfish Swim School

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Location:
United States , Madison

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

13.00 - 15.00 USD / Hour
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Job Description:

Front Desk/Swim Instructor at Goldfish Swim School - Madison. Part time position in Madison. Promotes quality customer service and processes sales and registration transactions. Acts as first point of contact for potential and current customers, responsible for presenting a positive image for the company.

Job Responsibility:

  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships
  • Conduct cold and warm calls to potential customers to promote memberships and services
  • Follow up with leads from inquiries, website sign-ups, and previous customers
  • Handle objections professionally and help customers understand the benefits of our programs
  • Provide the highest quality of service to the guest at all times
  • Conduct cold calling to potential customers from lead lists
  • Follow up with warm leads via phone, text, and email
  • Explain membership options, class schedules, and promotions
  • Track customer interactions and follow-ups in the system
  • Answer telephones, respond to inquiries, take messages and screen and direct phone calls
  • Process student registrations using effective sales/customer service techniques
  • Schedule and manage birthday/pool parties
  • Resolve customer concerns/complaints
  • Assist clients with purchases of merchandise and vending
  • Greet parents and students as they report to the front desk
  • Check in students on the attendance tracking system
  • Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
  • Monitor snack shack area and provide guidance to snack shack staff
  • Check voicemail and email correspondence and respond in a timely manner
  • Update informational displays with accurate and timely promotions and literature
  • Make collection calls to resolve open account problems
  • Prepare twice daily student lesson schedules for use by instructors and management staff
  • Enforce safety rules and regulations
  • Administer first aid when necessary
  • Work 1 swim instructor/lifeguard shift per week

Requirements:

  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy and a sales-driven mindset
  • Strong work ethic and ability to handle rejection positively
  • High school diploma or GED required
  • Intermediate level computer skills required using Word, Excel and other software systems

Nice to have:

  • Previous sales experience preferred
  • Some college preferred
  • Two years previous customer service and/or administrative office experience preferred
  • CPR, First Aid and AED certification preferred
What we offer:
  • Training & development
  • Employee discounts
  • Free uniforms
  • Paid on-the-job training
  • Weekly Pay
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities
  • Flexible Schedules

Additional Information:

Job Posted:
April 27, 2026

Work Type:
On-site work
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