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Front Desk Supervisor

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OysterLink

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Location:
United States , Knoxville

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our prestigious hotel as a Front Desk Supervisor, where you will be at the forefront of delivering exceptional hospitality experiences. Our establishment is dedicated to creating an inviting and seamless environment for guests, making every stay memorable and enjoyable. As a key part of our leadership team, you will play a vital role in shaping the first and lasting impressions of our guests through outstanding service and efficient front desk operations. Our hotel prides itself on combining professional excellence with a welcoming atmosphere, making it a preferred destination for travelers and visitors.

Job Responsibility:

  • Greet guests with genuine warmth and ensure smooth check-ins and check-outs
  • Manage reservations, VIP requests, and guest inquiries to create personalized experiences
  • Track daily operations logs, handle messages and packages professionally and efficiently
  • Maintain current knowledge of room rates, packages, and promotions to support revenue management
  • Lead, train, and develop front desk associates to build a strong and communicative team
  • Address guest concerns and workplace issues promptly with confidence and creativity
  • Ensure compliance with safety standards and operational policies at the front desk

Requirements:

  • High school diploma or equivalent
  • At least 2 to 3 years of progressive experience in a hotel or related field
  • Previous supervisory experience preferred
  • Must have a valid driver’s license
  • Compliance with certification requirements such as food handlers, alcohol awareness, CPR, and first aid
  • Ability to work full-time
  • Strong problem-solving skills
  • Availability to work flexible hours including weekends and holidays
  • Strong leadership and team-building skills
  • Excellent communication and customer service abilities
  • Knowledge of hotel front desk operations and reservation systems
  • Ability to handle guest concerns with professionalism and discretion
What we offer:
  • Daily Pay
  • Medical insurance
  • Dental Insurance
  • Vision Insurance
  • short-term disability
  • long-term disability
  • term life insurance
  • Paid Time Off
  • Employee assistance program
  • 401k Retirement Plan

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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