Front Desk Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Nanjing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Front Desk Supervisor role at The Westin Nanjing Xuanwu Lake involves assisting in managing front desk operations, ensuring guest satisfaction, resolving guest issues, and maintaining accurate accounts. The position also includes supervising and supporting the front desk team while adhering to company policies and standards. The ideal candidate is passionate, well-organized, and motivated.

Job Responsibility:

Assist staff with expediting problem payments
follow up with guest regarding satisfaction with guest-related issues
process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
set up accurate accounts for each guest upon check-in
anticipate sold-out situations and obtain satisfactory alternative accommodations
block rooms in the computer and identify designated requirements and requests
contact appropriate individual or department to resolve guest calls, requests, or problems
coordinate with housekeeping to track readiness of rooms for check-in
review shift logs/daily memo books and document pertinent information in logbooks
count bank at the beginning and end of shift
balance and drop receipts
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
serve as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
report accidents, injuries, and unsafe work conditions
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
anticipate and address guests’ service needs
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
adhere to quality expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested.

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
no supervisory experience
no specific license or certification.

What we offer:

Equal opportunity environment
supportive of individual well-being
access to an inclusive and diverse workplace.

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Front Desk Supervisor