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We are seeking an experienced and service-driven Front Desk Supervisor to lead daily front desk operations and deliver an elevated guest experience. This role oversees front desk associates, supports check-in and check-out processes, resolves guest concerns, and ensures service standards are consistently met. The ideal candidate has strong leadership skills, a hands-on approach, and a background in upscale or luxury hospitality.
Job Responsibility:
Lead daily front desk operations
Deliver an elevated guest experience
Oversee front desk associates
Support check-in and check-out processes
Resolve guest concerns
Ensure service standards are consistently met
Requirements:
Minimum of 1–2 years of front desk or guest services experience in an upscale or luxury hotel environment
Previous supervisory or lead experience preferred
Strong leadership and communication skills with a guest-focused mindset
Ability to resolve guest concerns calmly, professionally, and with discretion
Excellent attention to detail and ability to multitask in a fast-paced environment
Proficiency with hotel property management systems and basic computer skills
Professional appearance and demeanor at all times
Flexible availability, including evenings, weekends, and holidays
What we offer:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members