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Four Seasons Hotel Philadelphia is seeking a Front Desk Supervisor to join our Front Office team. This role is a central part of the Front Office operation, with the primary objective of ensuring guests experience a smooth arrival and departure. The Front Desk Supervisor oversees a given shift at the Front Desk, leads by example, and personally supports day-to-day front desk operations to deliver consistent, guest-centric service aligned with Four Seasons standards.
Job Responsibility:
Supervise a Front Desk shift, directing and supporting team members responsible for guest arrivals, departures, and overall front desk operations
Welcome and register hotel guests, explain accommodations, and establish credit or method of payment
Check guests out of the hotel, preparing and clearly explaining guest bills while resolving discrepancies
Ensure inventory accuracy within the Property Management System (Opera) and take corrective action in the event of variances
Block VIP guests into upgraded room types while allocating the appropriate number of rooms reserved for front desk upgrades that generate revenue
Demonstrate a guest-centric approach by understanding and delivering on guest preferences
Maintain the highest level of professionalism, integrity, and service excellence while working collaboratively with Front Office leadership and other departments
Requirements:
At least three years of experience working within a luxury hotel or similar environment
Excellent interpersonal and communication skills
Strong guest-centric mindset with an understanding of the importance of guest preferences
Authorization to work in the United States
What we offer:
Competitive wages
Complimentary employee meals
Uniforms and uniform laundering
Training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts