Front Desk Supervisor

• Run daily reports for Front Desk department, operational departments, Sales & Marketing, General Manager & Department Head
• Checks in guest in an efficient and friendly manner, using guest name whenever possible
• Assures that guest is assigned type of room requested and the correct rate is charged
• Arranges for luggage to be delivered to guest room
• Issues correct keys to the guest
• Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests
• This role will cover both manager and agent shifts
• Ensure revenue is maximized by upselling guest rooms based on availability
• Maintains a balanced bank assigned by the hotel
• Makes change, cashes checks, and exchanges foreign currency
• Reconciles all transactions at the close of each shift
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolves customer complaints
• assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Assist Front Desk Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties

• Three to twelve months of previous Reservations and/or Front Office experience required
• Opera experience preferred
• Successful candidate must possess legal work authorization in United States
• Ability to accurately read and work with computer systems
• Strong Customer Service skills
• Weekend availably is required

Opera experience

• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs