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Front Desk Supervisor

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Boyne Resorts

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Location:
United States , Boyne Falls

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Front Desk Supervisor you are responsible for coordinating front office activities of the resort and resolving any problems that arise from guests' complaints, reservation and room assignment activities, and other unusual requests and inquiries. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

Job Responsibility:

  • Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures
  • Oversee and participate in the prompt and courteous check-in and checkout of guests
  • Answer questions or problems pertaining to guest suite accommodations and rates
  • meet with individual guests and convention representatives to aid in planning
  • Control cash/credit functions through close supervision
  • Train and ensure all team members meet expectations and provide excellent guest service
  • Resolve and take appropriate action on any Owner/Guest complaint or problem
  • Inspect and maintain the appearance of the front office areas
  • Determine the number of arrivals due to check in, the percent of occupancy expected for the day and anticipate any problems
  • Cooperate with other department managers to ensure efficient and effective operations and coordination of activities
  • Serve as expediter on special projects

Requirements:

  • High school diploma or equivalent
  • comfortable handling payment transactions
  • basic computer skills
  • minimum of 1 year front desk or guest service experience
  • previous experience supervising others (preferred)

Nice to have:

Previous experience supervising others

What we offer:
  • Ski passes
  • golf passes
  • waterpark passes
  • discounts for food, beverages, retail, daycare

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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