Front Desk Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Clearwater Beach

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Front Desk Supervisor at JW Marriott Clearwater Beach Resort & Spa is responsible for ensuring smooth operations at the front desk, assisting with guest satisfaction, resolving issues, and maintaining high standards of hospitality. They will also assist management in staff-related duties and adhere to company policies and safety standards.

Job Responsibility:

Assist staff with expediting problem payments (e.g., problems processing credit card)
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp)
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Maintain confidentiality of proprietary information
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested

Requirements:

Education: High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

What we offer:

Opportunities for training, development, and recognition
A luxury environment with a focus on holistic well-being
Equal opportunity employer
Valued and celebrated diverse backgrounds

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Desk Supervisor