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Front Desk Supervisor

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Four Seasons

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Location:
Egypt , Cairo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced [Rooms Controller] who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

Job Responsibility:

  • Assign rooms according to guest requests and preferences whenever possible
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in/pre-registration procedures for arriving groups
  • Review/Track/Accommodate requests for room/check-out changes when possible
  • communicate status to appropriate staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily
  • Ensure rates match market codes and document exceptions
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up/process all guest check-ins/check-outs
  • Activate room keys
  • Secure valid payments
  • Identify any over-commitments
  • Perform duplicate reservation checks
  • block rooms
  • Run daily reports
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Receive, record, and relay messages accurately, completely, and legibly
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Coordinate tasks and work with other departments
  • Serve as a departmental role model
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • Comply with quality assurance standards
  • Stand, sit, or walk for an extended period of time
  • Enter and locate information using computers and/or POS systems

Requirements:

  • Requires a working knowledge of division operations
  • Requires ability to operate computer equipment and other [Department] systems
  • Requires reading, writing and oral proficiency in the English language
  • More than 1 year experience
  • Native Arabic Speaker
  • Have authorization of citizenship
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for employee uniforms/ business attire
  • Complimentary employee meals
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Dental and medical/disability/life insurance
  • Retirement pension plan
  • Employee service awards
  • Annual employee party/social and sports events

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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