CrawlJobs Logo

Front Desk Supervisor

dtresortorlando.com Logo

DoubleTree by Hilton Orlando at SeaWorld

Location Icon

Location:
United States , Fairfax

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team.

Job Responsibility:

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
  • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
  • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
  • Supervise the Front Desk Agents
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
  • Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
  • Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
  • Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
  • Comply with attendance rules and be available to work on a regular basis

Requirements:

  • Must have at least 6 months of experience as a Front Desk Supervisor
  • Able to work a flexible schedule to include weekdays, weekends, morning, evening shift and holidays
  • Experience of Marriott PMS system
What we offer:
  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Discounts with our Crescent managed properties in North America for you & your family members

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
DoubleTree by Hilton Orlando at SeaWorld - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Front Desk Supervisor

Supervisor-Front Desk

Assist staff with expediting problem payments, follow up with guests, process ch...
Location
Location
China , Jiaxing
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None license or certification required
Job Responsibility
Job Responsibility
  • Assist staff with expediting problem payments
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins
  • Process all payment types
  • Set up accurate accounts for each guest
  • Anticipate sold-out situations
  • Block rooms in the computer
  • Contact appropriate individual or department
  • Coordinate with Housekeeping
  • Review shift logs/daily memo books
What we offer
What we offer
  • Inclusive, people-first culture
  • Non-discrimination on any protected basis
  • Opportunities to put guests at ease in a friendly, genuine and approachable environment
  • Join a portfolio of brands with Marriott International
  • Fulltime
Read More
Arrow Right

Campground Front Desk Supervisor

Trains, motivates, and leads Front Office associates in all responsibilities of ...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
sixflags.com Logo
Six Flags New England
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work nights, weekends and holidays if necessary
  • Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily
Job Responsibility
Job Responsibility
  • Assists in the coordination and placement of front-line staff
  • oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
  • assists in coordination and placement of front desk, reservations, and concierge associates
  • Monitors guest service through routine audits and takes appropriate action when necessary
  • ensures guest check-in is maintained in a friendly and timely manner
  • assists in coordination and execution of cottage and RV space availability
  • Takes appropriate action to answer guest questions and resolves complaints
  • gives verbal direction and assistance to guests and ensures quality guest service is given
  • displays a positive attitude about the resort and division to all associates
  • Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality
Read More
Arrow Right

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with the s...
Location
Location
Qatar , Westbay
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Supporting management of Front Desk Team
  • Monitoring and supporting progress toward guest services and front desk goals
  • Ensuring exceptional customer service
  • Managing projects and policies
  • Supporting handling of human resource activities
  • Providing information to supervisors, co-workers, and subordinates
  • Analyzing information and evaluating results
  • Informing and updating executives, peers, and subordinates
  • Performing all duties at the Front Desk as necessary
  • Understanding the functions of the Bell Staff, Switchboard, and Concierge/Guest Services operations
  • Fulltime
Read More
Arrow Right

Clerk-Front Desk

Process all guest check-ins by confirming reservations, assigning room, and issu...
Location
Location
China , Jiaxing
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins
  • Process all payment types
  • Process all check-outs
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping
  • Communicate parking procedures
  • Supply guests with directions and information
  • Run daily reports
  • Complete designated cashier and closing reports
  • Cash guests' personal checks and traveler's checks
What we offer
What we offer
  • Inclusive, people-first culture
  • Opportunities to put guests at ease in a friendly, genuine, and approachable environment
  • Part of a united Four Points by Sheraton community
  • Access to Marriott International's global team
  • Fulltime
Read More
Arrow Right

Agent-Front Desk

The position involves processing guest check-ins and check-outs, handling paymen...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None license or certification
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
  • Fulltime
Read More
Arrow Right

Front Desk Manager

Entry level management position responsible for leading and assisting with the s...
Location
Location
United States , Redmond
Salary
Salary:
27.50 - 35.10 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 year experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Serves as a role model to demonstrate appropriate behaviors
  • Ensures exceptional customer service
  • Handles guest problems and complaints seeking assistance from supervisor
  • Observes staffing levels to ensure guest service, operational needs and financial objectives are met
  • Supports training of staff on adherence to all credit policies and procedures
  • Implements customer recognition/service programs
  • Identifies the developmental needs of others and provides coaching, mentoring, and guidance
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • coverage for medical, dental, vision insurance
  • health care flexible spending account
  • life insurance
  • disability insurance
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Process all guest check-ins by confirming reservations, assigning room, and issu...
Location
Location
Indonesia , Bali Ubud
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins
  • Process all payment types
  • Process all check-outs
  • Answer, record, and process all guest calls
  • Coordinate with Housekeeping
  • Communicate parking procedures
  • Supply guests with directions and information
  • Run daily reports
  • Complete designated cashier and closing reports
  • Cash guests' personal checks and traveler's checks
  • Fulltime
Read More
Arrow Right

Assistant Manager - Front Desk

Entry level management position responsible for leading daily shift requirements...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • encourages and builds mutual trust, respect, and cooperation among team members
  • serves as a role model to demonstrate appropriate behaviors
  • supports all day-to-day operations
  • coaches, counsels and encourages employees
  • handles employee questions and concerns
  • manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • handles complaints, settling disputes, and resolving grievances and conflicts
  • provides services that are above and beyond for customer satisfaction and retention
  • sets a positive example for guest relations
What we offer
What we offer
  • Equal opportunity employer
  • inclusive, people-first culture
  • diverse workforce
  • employee recognition program
  • Fulltime
Read More
Arrow Right