Front Desk Supervisor

• Oversee the smooth overall operation of the Front Desk and Pbx team
• Supervise and train front desk staff, including providing ongoing coaching and feedback
• Assists the Front Desk team in their functions. Perform Receptionist tasks
• Responsible for resolving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Covering the night manager Day offs and vacations
• Ensure a high level of customer service is maintained at the front desk
• Covering AM or PM shift in the absence of AFOM
• Conducting standard testing for the front desk and PBX
• Assign the next day arrival and Update Golden
• Manage the Queue Rooms and follow up with the HK
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guest arrivals
• Follow up on Open Folios
• Monitor and maintain accurate guest accounts, including billing and invoicing
• Liaise with other departments to facilitate effective communication and collaboration
• Conduct regular training sessions for front desk staff on customer service, procedures, and systems
• Supervise the handling of cash, credit cards, and other forms of payment
• Reconcile daily financial transactions and prepare reports for management
• Acts as the manager on duty in the hotel when senior management is not available

• Two (2) years of experience within Rooms Division, preferably within a luxury hotel
• Must have excellent customer service and guest contact skills
• Candidates must have a degree in hospitality, or similar
• Strong communication skills - both written and oral - are required in English, French and Arabic. Additional language preferred
• Must possess the ability to cope with stress and to work in a high volume operation
• Must be able to multi-task and complete tasks by established deadlines
• Must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and weekends)
• Must have a valid Moroccan Work Permit

Additional language preferred

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals