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You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.
Job Responsibility:
Ensure effective collaboration and teamwork among front desk staff
staffing, scheduling, and expense management
communicate clearly and demonstrate a high level of professionalism
provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards
step in to complete daily hotel front desk tasks
assist Guest Services Manager with monitoring performance and attendance